Posted by: @petruspeter

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I opened the second one which is OK. Mattel won't replace the broken one, and propose 15 euros "because I can keep it"...
I sent a protest e-mail: I can understand that they don't replace for European customers, but I had to open the second one that I wanted to leave new, and I would have expected a more appropriate proposal...

Under basic consumer law they either have to replace it or refund you in full. Don't let them get away with it, state the above. They've tried that bullshit with me a few times, they challenge NECA for shady practices. 

Posted by: @sketchyskeletor

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Posted by: @petruspeter

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I opened the second one which is OK. Mattel won't replace the broken one, and propose 15 euros "because I can keep it"...
I sent a protest e-mail: I can understand that they don't replace for European customers, but I had to open the second one that I wanted to leave new, and I would have expected a more appropriate proposal...

Under basic consumer law they either have to replace it or refund you in full. Don't let them get away with it, state the above. They've tried that bullshit with me a few times, they challenge NECA for shady practices. 

 

NECA has been doing some shady stuff? I hadn't heard that before.

Posted by: @mighty-thanos

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Posted by: @sketchyskeletor

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Posted by: @petruspeter

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I opened the second one which is OK. Mattel won't replace the broken one, and propose 15 euros "because I can keep it"...
I sent a protest e-mail: I can understand that they don't replace for European customers, but I had to open the second one that I wanted to leave new, and I would have expected a more appropriate proposal...

Under basic consumer law they either have to replace it or refund you in full. Don't let them get away with it, state the above. They've tried that bullshit with me a few times, they challenge NECA for shady practices. 

 

NECA has been doing some shady stuff? I hadn't heard that before.

 

Oh yeah, countless orders from their site haven't been received and they don't answer the emails asking why. Then they shipped out TMNT Donny's lab and gave some people an extra set before demanding they be returned in shady fashion. They even ignored emails from people who did try to return them! It's a complete shitshow over there right now. 

@sketchyskeletor Thanks. I hadn't seen your anwser...

They offered more (but only 19€) and as I don't have time, I did let go. I suppose that there are some lighter rules for oversea custumers.

This said, I don't think I will order anymore to Mattel : I still have Motherboard and a couple of other non opened orders, and the only thought of shitty quality control bothers me...

I don't understand why they didn't offer some help : they loose my future orders...

Posted by: @petruspeter

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@sketchyskeletor Thanks. I hadn't seen your anwser...

They offered more (but only 19€) and as I don't have time, I did let go. I suppose that there are some lighter rules for oversea custumers.

This said, I don't think I will order anymore to Mattel : I still have Motherboard and a couple of other non opened orders, and the only thought of shitty quality control bothers me...

I don't understand why they didn't offer some help : they loose my future orders...

They're absolute scumbags tbh, they sent me a Two Bad that had been drowning for so long water gushed out of the box and the whole thing was covered in mold. I forced a refund from them but it's also why I pay with PayPal. It's actually illegal to refuse a full refund or replacement and they know it. I can't wait to be done with them.