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Mattel's lack of communication with their customers is unacceptable in this day and age of social media, especially when there are major problems. Look at Hasbro in comparison - for G.I Joe Classified, they host fan streams once every month in which they provide updates and address concerns. MOTU fans can only dream of seeing such a modicum of effort as a reward for our decades-long loyalty.
Hell yes
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@asterstar he was technically a pre-order. They had some in stock and a handful of us got lucky.
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Although with what's going on with Eternia it seems likely that Mattel is have trouble with their European shipping partners or some customs regulations are causing the problems.Â
A customs problem would be a per country problem. You have a customs problem with Mexico you no longer can ship to Mexico. It wouldn't stop you from shipping to every other country in the world.
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@caliban true, and I'll admit I don't know much about how the EU works, but I know some countries in Europe have stricter toy safety regulations than the US does. And Eternia is the first Origins toy with projectiles and that could be part of the problem. But that won't explain Snout Spout or Rokkon.
Masters of the Smittyverse
Last Update: 3/8/2025
https://www.ebay.com/usr/smittyx1981
Masters of the Smittyverse
Last Update: 3/8/2025
https://www.ebay.com/usr/smittyx1981
We have the Power! 
So Mattel changed their listing 15 minutes before? I'm sorry but what a bunch of asshats. There is no way Mattel didn't have that information beforehand and instead they made people sweat it out.
@caliban true, and I'll admit I don't know much about how the EU works, but I know some countries in Europe have stricter toy safety regulations than the US does. And Eternia is the first Origins toy with projectiles and that could be part of the problem. But that won't explain Snout Spout or Rokkon.
Even toys that are designated for adults can't have projectiles?
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@caliban I'm in Ireland, there are plenty of toys with projectiles.
"If you feel safe in the area you’re working in, you’re not working in the right area. Always go a little further into the water than you feel you’re capable of being in. Go a little bit out of your depth. And when you don’t feel that your feet are quite touching the bottom, you’re just about in the right place to do something exciting."
Bowie
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I encourage you to read the the TFwiki article I linked to earlier.Â
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I will say, it's not just about the projectiles but their size and the force.
Masters of the Smittyverse
Last Update: 3/8/2025
https://www.ebay.com/usr/smittyx1981
@smitty-81 admittedly I haven't actually used the Eternia ones yet, but I've seen and used tonnes of different size and force projectiles in toys over here. I just don't feel like that could be the issue having had toys in my houses for years including my kids toys.Â
I think you're probably closer with the theory about problems with their shipping partner that they can't disclose.Â
"If you feel safe in the area you’re working in, you’re not working in the right area. Always go a little further into the water than you feel you’re capable of being in. Go a little bit out of your depth. And when you don’t feel that your feet are quite touching the bottom, you’re just about in the right place to do something exciting."
Bowie
@daavid the regulations change, but the shipping partner problems do seem likely to me as well. It could also be a combination of things.Â
Masters of the Smittyverse
Last Update: 3/8/2025
https://www.ebay.com/usr/smittyx1981
It looks like Mattel Creations is changing around their shipping policies and rates.